Referrals

Our team contacts the individual, family, Support Coordinator, or Care Coordinator to discuss the requested service, approved hours, schedule, location, and support needs.

We meet with the individual and family to learn about the person’s routines, communication style, preferences, strengths, medical needs, safety concerns, behavioral supports, goals, and expectations.

We review the Individual Support Plan, service authorization, assessments, medical information, medication list, emergency contacts, risk-management information, and other required documents.

We identify a qualified staff member whose availability, experience, personality, and skills are appropriate for the individual’s needs and preferences.

The staff member is introduced to the individual and family and trained on the person’s support plan, routines, goals, safety needs, communication methods, and documentation requirements.

A start date is coordinated after the required documents, authorization, staffing, and training are completed.